Role Summary

The Intermediate Scrum Master is responsible for driving Agile delivery, fostering collaboration, and enabling continuous improvement across two squads within the organisation. This role ensures teams deliver predictably, remove blockers effectively, and mature in their Agile practices while maintaining strong alignment with product and engineering stakeholders.

Key Responsibilities

1. Agile Delivery & Facilitation

• Facilitate all core Scrum ceremonies, including Sprint Planning, Daily Stand-ups, Backlog Refinement, Sprint Reviews, and Retrospectives.
• Manage scope, timelines, risks, and dependencies across two squads to support predictable, high-quality delivery.
• Support Product Strategy, PI Planning, and Iteration Planning to ensure alignment with product and business priorities.
• Conduct capacity planning and guide teams toward maintaining sustainable velocity.
• Ensure deliverables meet agreed quality standards, acceptance criteria, and the Definition of Done.

2. Team Enablement & Coaching

• Coach teams on Agile principles, Scrum framework, and best practices to improve maturity and self-organisation.
• Promote a culture of ownership, accountability, psychological safety, and continuous learning.
• Facilitate data-driven retrospectives and improvement experiments to enhance team performance.
• Support new team members in onboarding to Agile ways of working.

3. Stakeholder Management & Communication

• Collaborate with Product Managers, Business Analysts, Engineering Leads, and other stakeholders to ensure priority alignment and effective delivery flow.
• Act as a communication bridge between squads and external stakeholders, ensuring transparency and clarity.
• Provide regular progress updates, highlight risks or delivery concerns, and support expectation management.

4. Impediment Removal & Process Optimisation

• Proactively identify, track, and remove impediments impacting delivery flow.
• Drive process optimisation initiatives to improve efficiency, communication, and predictability.
• Contribute to scaling Agile practices across squads and departments to ensure consistent methodologies.

5. Metrics & Continuous Improvement

• Track, analyse, and present Agile metrics such as velocity, cycle time, WIP, and flow efficiency.
• Use data insights to inform decision-making, identify bottlenecks, and drive continuous improvement.
• Help teams adopt metrics in a healthy, non-punitive manner to support transparency and growth.

Qualifications & Experience

• 4–5 years of experience as a Scrum Master working with multiple Agile delivery teams.
• Solid understanding of Agile frameworks (Scrum, Kanban, ScrumBan) and practices.
• Experience facilitating Agile ceremonies and driving cross-functional collaboration.
• Strong communication, conflict resolution, and stakeholder management skills.
• Experience working with Agile tools (e.g., Jira, Confluence).
• Relevant certifications such as CSM, PSM I/II, or equivalent (advantageous).

Key Competencies

• Strong servant-leadership mindset
• Ability to coach and influence teams
• Excellent facilitation and communication skills
• Problem-solving and impediment-removal capability
• Data-driven and improvement-focused
• High emotional intelligence and team-building skills